Enquiry and Contact Information

Infinity Designs Solution

Last updated: September 2026

Purpose of Enquiry and Contact Information

When you submit an enquiry through the Infinity Designs Solution website, you voluntarily provide certain information so that our team can understand your requirements and respond appropriately. This information may be used to communicate with you about your enquiry, requested products, printing machines, services, quotations, technical requirements, demonstrations, installation support, maintenance services, or other related business requirements.

Our objective is to use the information you submit in a responsible manner and only for legitimate business and communication purposes connected with your request. Providing accurate contact information helps us respond to your enquiry efficiently and provide information that is relevant to your requirements.

Information You May Provide

Depending on the enquiry form or contact method you use, the information you provide may include your name, email address, telephone or mobile number, company or business name, location, product or service of interest, message, quotation requirements, and any other information that you choose to include in your communication.

You should avoid submitting unnecessary confidential information through a general enquiry form. Please provide only the information that is reasonably required for us to understand your request and contact you.

How We Use Enquiry Information

We may use the information received through an enquiry to acknowledge your request, answer questions, provide product or service details, prepare and share quotations, schedule calls or meetings, arrange product demonstrations, understand your printing and equipment requirements, provide technical or after-sales assistance, and follow up on a business request submitted by you.

Where appropriate, your contact details may also be used to send information directly related to your enquiry, such as product specifications, availability information, service updates, quotation revisions, installation details, or other communication necessary to complete the requested business interaction.

Communication and Follow-Up

By submitting an enquiry, you understand that Infinity Designs Solution may contact you using the telephone number, email address, WhatsApp number, or other contact details provided by you. Our team may follow up with you to clarify your requirements, discuss pricing or specifications, answer questions, or provide additional information connected to the original enquiry.

The number and frequency of follow-up communications may depend on the nature of your request. We aim to keep communication relevant to the enquiry you have submitted and to avoid unnecessary or unrelated communication.

Quotation and Business Requirement Information

If you request a quotation, proposal, product recommendation, or service estimate, we may use the information you provide to understand your application, technical requirements, quantity, intended use, service needs, and other relevant business details. This allows us to prepare a response that is more suitable for your stated requirement.

Any quotation, estimate, specification, delivery information, or commercial communication provided in response to an enquiry may be subject to confirmation and applicable business terms.

No Sale or Unauthorised Commercial Sharing

We will not sell your personal information to third parties. We do not intentionally share the contact information submitted through an enquiry for unrelated third-party marketing purposes. Information may, however, be disclosed where reasonably necessary to provide the requested service, process your business requirement, comply with applicable legal obligations, protect our rights, or support the operation and security of our website and business systems.

Service Providers and Business Support

In some circumstances, limited information may need to be handled by trusted service providers or business partners who support our operations, such as website hosting, communication systems, email services, analytics, technical support, or other business functions. Where such support is required, information should be used only for the relevant operational purpose and handled with reasonable care.

Accuracy of Information

We rely on the information you provide in an enquiry. Please make sure that your name, email address, phone number, and other submitted details are accurate and up to date. Incorrect or incomplete information may prevent us from responding to your request or providing the appropriate product or service information.

Security of Enquiry Information

Infinity Designs Solution takes reasonable administrative and technical precautions to protect enquiry and contact information against unauthorised access, misuse, alteration, disclosure, or loss. However, no website, online form, email transmission, or electronic storage system can be guaranteed to be completely secure. You should therefore consider the nature of the information before submitting highly confidential material through a general contact form.

Data Retention

Enquiry information may be retained for as long as reasonably necessary to manage the business relationship, respond to your request, maintain records of quotations and communications, provide after-sales support, resolve disputes, meet legal or accounting requirements, or protect the legitimate interests of the Company. When information is no longer required for these purposes, it may be securely deleted or removed in accordance with our applicable practices.

Your Choice and Requests

You may contact us regarding the personal information you have submitted through our website. You can request clarification about the information associated with your enquiry, ask for corrections where appropriate, or communicate any concern regarding the use of your contact information. Requests may be reviewed based on applicable legal and operational requirements.

Third-Party Links and External Websites

Our website may contain links to third-party websites, platforms, or services. These external websites operate under their own privacy practices and policies. Infinity Designs Solution is not responsible for the privacy practices, content, or security of websites that are outside our control. We recommend reviewing the privacy policy of any external website before submitting personal information.

Children's Information

Our enquiry and contact facilities are intended for business and general website use and are not specifically directed toward children. We do not knowingly request personal information from children for business enquiries. If you believe that a child has submitted personal information through our website, please contact us so that the matter can be reviewed.

Changes to Enquiry Information Practices

We may update or revise this Enquiry and Contact Information page from time to time to reflect changes in our website, business processes, communication practices, or legal and regulatory requirements. Any revised version may be published on this page with an updated date. We encourage visitors to review this page periodically for the latest information.

Contact Us

If you have questions about this Enquiry and Contact Information page, the handling of your submitted details, or a request relating to your enquiry information, please contact Infinity Designs Solution at infinitydesignssolutions@gmail.com. You may also contact us by phone at +91 9147381101 / 9771329696.

When contacting us about a previous enquiry, providing the name, email address, phone number, or other basic details used in the original enquiry may help us locate the relevant communication and respond more efficiently.

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